Senior Product Designer

Product designer with 5+ years of experience leading end-to-end design for complex digital products, specializing in research-driven decision making, systems thinking, and shipping polished work that measurably moves the needle. Currently at Patagonia.

CASE STUDIES
Provisions Integration

Defining the information architecture and UX strategy for integrating Patagonia Provisions onto Patagonia.com, with a goal of growing Provisions revenue from $2M to $5–$8M annually.

PATAGONIA

Provisions Integration

Systems Design

Commerce

Designing with AI

Designing and building a personal portfolio site from napkin sketch to deployed product, using Figma, Claude Code, and MCP to close the gap between design and code.

PERSONAL

Designing with AI

Design Portfolio

AI Workflow

Global Navigation Redesign

A redesign of the global navigation menu, driving a 25.7% lift in menu engagement and generating $6.6M in attributable revenue with a projected annual impact of up to $13.7M.

PATAGONIA

Global Navigation Redesign

Info Architecture

End-to-End Design

Trade In Integration

Migrating Patagonia's Trade-In program from a standalone WornWear.com experience to the main Patagonia.com shopping ecosystem — leading to a 1.5x increase in overall trade-in orders submitted, setting up the brand for future used product integration on the website.

PATAGONIA

Trade In Integration

Circularity

End-to-End Design

Shop Used Integration

Surfacing used product alternatives on new product pages — connecting Patagonia's Worn Wear resale business directly into the core commerce experience, leading to Worn Wear's most successful Q1 to date.

PATAGONIA

Shop Used Integration

Circularity

End-to-End Design

iOS Native App

End to end design for a native mobile iOS application that provides practical, evidence-based therapy skills to parents and gives feedback through machine learning technology. The app was subsequently acquired by Manatee, a leading virtual mental health platform.

HAPPYPILLAR

iOS Native App

Native App

End-to-End Design

Chelsea Lensing
ABOUT ME

My experience spans end-to-end design across consumer health apps, digital commerce, and complex product ecosystems.

What I love most about this work is getting into the details — finding the edge cases, the moments where an experience quietly breaks down, and solving them in ways users never have to think about. I enjoy connecting directly with real people: understanding how they actually interact with a product, not just how we assume they do. That combination of close observation and careful craft is what I bring to every project.

EXPERIENCE