Senior Product Designer at Patagonia

I'm a Lead Product Designer with over a decade of experience across apparel and digital product design. I currently lead high-impact commerce and product discovery initiatives at Patagonia, where I design end-to-end experiences that help customers make confident purchasing decisions in complex marketplaces. My background in apparel design deeply informs how I approach systems thinking, clarity, and trust in product design.

CASE STUDIES
Provisions Integration

Defining the information architecture and UX strategy for integrating Patagonia Provisions onto Patagonia.com, with a goal of growing Provisions revenue from $2M to $5–$8M annually.

PATAGONIA

Provisions Integration

Systems Design

Commerce

Designing with AI

Designing and building a personal portfolio site from napkin sketch to deployed product, using Figma, Claude Code, and MCP to close the gap between design and code.

PERSONAL

Designing with AI

Design Portfolio

AI Workflow

Global Navigation Redesign

A redesign of the global navigation menu, driving a 25.7% lift in menu engagement and generating $6.6M in attributable revenue with a projected annual impact of up to $13.7M.

PATAGONIA

Global Navigation Redesign

Info Architecture

End-to-End Design

Trade In Integration

Migrating Patagonia's Trade-In program from a standalone WornWear.com experience to the main Patagonia.com shopping ecosystem — leading to a 1.5x increase in overall trade-in orders submitted, setting up the brand for future used product integration on the website.

PATAGONIA

Trade In Integration

Circularity

End-to-End Design

Shop Used Integration

Surfacing used product alternatives on new product pages — connecting Patagonia's Worn Wear resale business directly into the core commerce experience, leading to Worn Wear's most successful Q1 to date.

PATAGONIA

Shop Used Integration

Circularity

End-to-End Design

iOS Native App

End to end design for a native mobile iOS application that provides practical, evidence-based therapy skills to parents and gives feedback through machine learning technology. The app was subsequently acquired by Manatee, a leading virtual mental health platform.

HAPPYPILLAR

iOS Native App

Native App

End-to-End Design

Chelsea Lensing
ABOUT ME

I specialize in turning complex problems into seamless, user-centered designs. With a background in apparel and e-commerce, I bring a systems-thinking approach to circularity and product design. I'm passionate about usability, cross-functional collaboration, and creating experiences that are both impactful and intuitive.

EXPERIENCE